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Program Coordinator, Decarbonization Services

by | Nov 2, 2023 | Job Board | 0 comments

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Program Coordinator, Decarbonization Services

Organization: Abode Energy Management
Date Posted: 11/2/2023
Location: Remote, Ideally in MA or CT
Country: United States
Primary Category: Energy, Decarbonization
Type of Position: Full-Time

DESCRIPTION & DETAILS

 

Company Summary Statement

Want to join a company that does good for the world? Do you care about the work you do and its impact on the future of our planet? Do you want caring coworkers and a good work/life balance? Join the Abode Energy Management (Abode) team, where you won’t ever want to leave. We’re fun, kind, passionate, progressive, and innovative. We are a fast-growing energy efficiency program implementer in the northeast, with a huge focus on electrification and heat pump adoption.
 

Summary/Objective

In 2024, Abode will be providing a comprehensive program to utilities and government agencies throughout New England to help accelerate the adoption of air source heat pumps, by providing outreach, education, consultations, and technical assistance to contractors, homeowners, community advocates, and other stakeholders. We are currently seeking to fill out our team in MA and CT so plan to hire a number of Program Coordinators who will work alongside Program Managers and Residential Decarbonization Advisors to coordinate and administer delivery of these services. This is a terrific opportunity for someone who wants to bring their strong communication, analytic and project management skills to help realize the climate impacts of electrification.

 

Responsibilities

Reporting to one of our Program Managers and working closely with Abode’s decarbonization team, this position will include some or all of the following responsibilities:
 
● Conduct outbound engagement to heat pump contractors to build program capacity and improve contractor participation
Calling and emailing contractors
Scheduling onboarding and check-in meetings
Identify engagement opportunities and organize participation
Attend in-person events as needed
 
● Actively manage and respond to email and phone inquiries related to program needs from customers and contractors
Connect customers and contractors with the correct services
Respond to and provide ongoing support for customer and contractor issues
Maintain response service levels and document resolutions in Salesforce
 
● Maintain and update program databases and customer management systems
Conduct regular reviews of contractor certifications and follow-up to obtain renewed documents
Coordinate contractor engagement with program Heat Pump Specialists
 
● Support program staff through a variety of administrative tasks and document/material creation
Collaborate with the program team and stakeholders daily
Assist with the development of program materials and collateral
 
● Engage and collaborate with community based organizations promoting heat pump technology
 
● Provide ongoing reports to internal and external stakeholders
Ensure that monthly reports are generated and distributed to the program team
 
● Help improve and evolve the program
Adapt to ongoing evolutions of program needs
Innovate with stakeholders to improve program delivery
Continue to grow in technical and program knowledge

 

Qualifications

Strong candidates for this position will bring most, if not all, of the following skills and experience:

● Bachelor’s degree or at least 2+ years of relevant work experience.
● Demonstrated passion for and interest in sustainability, building science or climate change.
● Previous experience working in a fast-paced office environment in a project management or communications capacity.
● Strong aptitude working with or learning software such as Google Workspace and Microsoft Office. Experience with customer relationship management software such as Salesforce would be a plus.
● Effective oral and written communications skills. Fluency in Spanish or Portuguese as well as English would be a plus.
● Calm, even temperament suited to meeting people with different needs and backgrounds where they are.
● Adaptable, flexible, collaborative team player that brings a positive can-do attitude.
● A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.

HOW TO APPLY

To apply, please visit www.AbodeEM.com/careers to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you!